msf merchandise
Order Processing
Orders are generally prepared and dispatched within 1–3 business days after payment has been confirmed.
Processing may take longer during peak periods, promotions, event periods or high-volume launches.
Orders placed on weekends or public holidays will be processed on the next business day.
Pre-order items follow the estimated production and delivery timeline stated on the product page.
Delivery Time
Estimated delivery times after your order has been dispatched :
West Malaysia: 2–5 business days
East Malaysia: 3–7 business days
Delivery times are estimates and may vary due to circumstances outside our control.
A tracking number will be provided once your order has been dispatched.
Courier Service
All orders are shipped via DHL. Once your order has been dispatched, tracking details will be provided to the email address supplied at checkout.
Combining Orders
Orders containing pre-order and in-stock items
If an order contains both pre-order and in-stock items, the order will normally be shipped together once the pre-order item is ready.
If you prefer to receive the in-stock items earlier, a separate delivery charge will apply for the additional shipment.
Multiple orders
If multiple orders are placed separately, they may be shipped separately. If you would like to combine your orders into one shipment, please contact us as soon as possible. We will try to accommodate the request if the orders have not yet been processed
Order Amendments & Cancellations
Order cancellation
Orders may be cancelled within 12 hours of purchase, provided the order has not yet been processed.
Once an order has entered processing, cancellation may no longer be possible.
For pre-order items, cancellations are not accepted once the pre-order period has closed, as production quantities are based on confirmed orders.
Order amendments
If you need to change your shipping address, size or other order details, please contact us within 12 hours of placing your order.
Changes cannot be guaranteed once an order has been processed or dispatched.
Tracking & Delivery Issues
Once your order has been dispatched, tracking details will be sent to the email address provided at checkout.
Please allow some time for the tracking information to be updated by DHL.
Please ensure that your shipping information is accurate and complete before placing your order.
We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Any additional delivery charges required to resend an order may be charged to the customer.
If your parcel arrives damaged, please take clear photographs of the package and contact us as soon as possible.
Delivery & Shipping Costs for Exchanges
For exchanges due to change of mind, incorrect size selection or personal preference, the customer is responsible for all delivery costs, including the cost of returning the original item and shipping the replacement item.
If the item received is defective, damaged or incorrect due to an error on our part, we will bear the reasonable delivery costs for the exchange or replacement.
Original delivery charges are non-refundable, except where the return is due to an error on our part or a defective item.
We reserve the right to update this Shipping & Delivery Policy when necessary. Any changes will take effect once published on this website.