Exchange & Return Policy

Exchange & Return Policy

We want you to receive your order in the condition you expect. Please review the following policy before requesting an exchange or return.

1. Eligibility for Exchange & Return

Exchanges and returns are accepted only for items that are defective, damaged, or different from the item ordered, such as receiving the wrong design or product.

We do not accept exchanges or returns for reasons including, but not limited to, change of mind, incorrect size selection, personal preference, the item not meeting personal expectations, or items that have been customised or personalised.

Size exchanges may be considered subject to stock availability and the conditions stated in this policy.

2. Requesting an Exchange or Return

If you receive a defective, damaged or incorrect item, please contact us within 2 days of the official delivery date.

The delivery date will be based on the delivery status recorded by the courier.

When submitting your request, please provide your order number and clear photos of the item and any relevant defects or damage so that we can assess the issue.

Please do not send any item back before your exchange or return request has been approved.

3. Condition of Returned Items

Once your request has been approved, the item must be returned within 7 days from the date of approval.

Returned items must be unused, unworn, unwashed and unaltered, free from stains, marks, odours or other contamination, and returned with the original tags, labels, packaging and any original accessories or components, where applicable.

All returned items will be inspected before an exchange or return is approved. We reserve the right to reject an exchange or return if the item does not meet the conditions stated above. If a return is rejected, any delivery or postage costs incurred by the customer will not be reimbursed.

4. Sale, Promotional & Event Purchases

Items purchased during sales, promotional campaigns, special offers or physical events are considered final sale and are generally not eligible for exchange or return.

This includes items purchased using discount codes, bundle promotions, limited-time offers or event-exclusive pricing. Exceptions may apply where the item received is defective or incorrect.

5. Exchange Conditions

Where an exchange is approved, it is subject to stock availability and is generally limited to items of equal value.

If the replacement item has a higher value, the price difference must be paid before the exchange can be processed. If the replacement item has a lower value, no refund or store credit will be provided for the difference.

If the requested replacement is unavailable, we may offer an alternative solution where appropriate.

6. Returns & Refunds

Approved returns will be refunded in the form of store credit, unless otherwise determined by us.

Store credit will only be issued after the returned item has been received, inspected and confirmed to meet the conditions of this policy.

7. Delivery & Shipping Costs

For exchanges or returns due to change of mind, incorrect size selection or personal preference, the customer is responsible for all applicable delivery costs, including the cost of returning the original item and shipping the replacement item.

If the item received is defective, damaged or incorrect due to an error on our part, we will bear the reasonable delivery costs associated with the approved exchange or replacement.

Original delivery charges are non-refundable, except where the return or exchange is due to an error on our part or a defective item.

8. Items Not Eligible for Exchange or Return

We cannot accept exchanges or returns for items that have been damaged through misuse, improper care, negligence or accidents, show signs of significant wear and tear, have been washed or altered, are stained, soiled or contaminated, have missing, removed or tampered tags or labels, are damaged after delivery due to circumstances unrelated to a manufacturing defect, or are being returned for personal reasons unrelated to a defect or incorrect item.

9. Pre-Order Items

For pre-order items, please review the product details, sizing information and estimated delivery timeframe carefully before placing your order.

Once the pre-order period has closed, cancellations due to change of mind or personal preference are not accepted.

Approved exchanges or returns for pre-order items will still be subject to the eligibility and conditions stated in this policy.

10. Policy Updates

We reserve the right to update or amend this Exchange & Return Policy when necessary. Any changes will take effect once published on this website.